Rosewood Living Walls Limited
Privacy Policy

Our contact details


Name: Victoria Leaver

Address: Rosewood House, 219a Hatfield Road, St Albans, AL1 4TB

Phone Number: 01727 811448


The type of personal information we collect


We currently collect and process all or any of the following information:

  • Your name, address, phone number and email address
  • Details of payments you make to us (card details and transaction details are held by a trusted third-party payment provider – Worldpay/Sagepay).
  • Information about your order and payment history
  • Marketing preferences confirming whether you are happy for us to contact you with information about our products and services
  • Records of your activity on our website gathered by cookies on your computer, including your IP address

How we get the personal information and why we have it


The personal information we process is provided to us directly by you for the following reasons:

  • So that we can provide you with information or a quote, carry out a paid service for you, provide you with a product, or offer you further products and services that may interest you


We use the information that you have given us in order to carry out the services you ask us to carry out, and where appropriate, to suggest further services or products that might be useful to you

We may share this information with third parties where necessary. In such cases your data will only be shared with parties who adhere to UK GDPR, data will only be used for the purpose we specify, data will be transferred and stored securely and will be deleted or anonymised if we stop working with that third party.

The following list is indicative of third parties with whom we share data (this list is non-exhaustive and may change):

  • Payment processing services
  • Postal and delivery services
  • Email marketing service providers such as Mailchimp

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. We ask for your consent before marketing to you by email.  You can remove your consent at any time. You can do this by contacting Victoria Leaver

(b) We have a contractual obligation.  We need your personal data to fulfil a contract with you – for example if you ask for a quote or order an installation or service from us.

(c) We have a legal obligation. We may need to process personal data to comply with the law – for example, by law we must retain some data for at least six years to comply with HMRC

(d) We have a legitimate interest – we collect and process some personal data to pursue our legitimate interests in the way that would be reasonable to expect as part of running our business, for example to better understand our customers to improve our services to them.

Your data protection rights


Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at or by post at Rosewood House, 219a Hatfield Road, St Albans AL1 4TB, if you wish to make a request.

How to complain


If you have any concerns about our use of your personal information, you can make a complaint to our data protection officer, Rebecca Lowe, by emailing

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website: